Frequently Asked Questions

We accept all major payment methods:

• Visa, MasterCard, American Express, Discover
• PayPal
• Other payment methods as displayed at checkout

All transactions are processed securely through encrypted payment gateways.

Yes! Your security is our priority. We use industry-standard SSL encryption to protect your personal and payment information. We never store your complete credit card details on our servers.

Orders can be modified or canceled within 24 hours of placement for a full refund. After 24 hours, a 5% cancellation fee applies. Once an order has shipped, standard return policies apply. Please contact us immediately if you need to make changes.

Yes! Gift cards are available in various denominations and can be used for any purchase on our website. They never expire and make perfect gifts when you're not sure what to choose.

Currently, we accept one payment method per order. However, you can use a gift card in combination with a credit card or PayPal to complete your purchase.

Yes! We offer free shipping on all orders to the contiguous United States with no minimum purchase required. This is our way of making luxury gifting more accessible.

Shipping times vary based on product type:

• Ready-to-ship items: 1-3 business days processing + 3-7 business days shipping
• Custom items: 2-3 weeks production + shipping
• Complex custom orders: 4-6 weeks production + shipping

You'll receive tracking information via email once your order ships. For more details, see our Shipping Policy.

Currently, we only ship to the contiguous United States. We do not ship to Alaska, Hawaii, US territories, APO/FPO addresses, or international destinations at this time.

Shipping addresses cannot be changed once an order has shipped. If your order hasn't shipped yet, please contact us immediately and we'll do our best to update it.

Once your order ships, you'll receive an email with tracking information and a link to track your package. You can also log into your account to view order status and tracking details.

If your package arrives with visible damage, refuse the delivery and note "refused due to damage" on the delivery receipt. Contact us immediately and we'll arrange a replacement at no cost. For concealed damage discovered after delivery, contact us within 48 hours with photos. See our Return Policy for complete details.

We accept returns within 5 days of delivery for eligible items. Items must be:

• Unused and in original condition
• In original packaging with all tags attached
• Accompanied by a Return Authorization Number (contact us first)

A restocking fee of up to 25% may apply. Return shipping costs are the customer's responsibility. For complete details, please review our Return & Exchange Policy.

The following items are non-returnable:

• Final sale items and gift cards
• Corporate bulk orders
• Custom-made or personalized items
• Used items or items without original packaging
• Candles that have been burned

To initiate a return:

1. Contact us at curatedhomegifts@loomlan.com or call 833-566-6526
2. Provide your order number and reason for return
3. Receive your Return Authorization Number
4. Pack the item securely in original packaging
5. Ship to the address provided (you pay return shipping)

Refunds are processed within 7-10 business days after we receive and inspect your return.

Yes! We're happy to exchange items for a different size, color, or product within 5 days of delivery. Exchanges are subject to product availability and must meet all return eligibility requirements. Contact us to arrange an exchange.

Yes! We proudly feature American-made artwork and home decor from local artisans and craftspeople. Many of our products are handcrafted in the USA, supporting American businesses and ensuring exceptional quality.

Sustainability is core to our mission. We prioritize eco-friendly materials, sustainable production methods, and products designed to last generations. Learn more about our commitment on our About Us page and visit LOOMLAN's sustainability efforts.

Product colors may vary slightly due to monitor settings, lighting conditions, and photography. Additionally, natural materials like wood, marble, and ceramics have inherent variations that make each piece unique. These variations are not considered defects but rather characteristics of authentic, handcrafted items.

We currently do not offer gift wrapping services. However, all our items are carefully packaged for safe delivery, and many arrive in beautiful packaging that's perfect for gifting.

We currently do not offer personalized gift messages with orders. If you need this service for a special occasion, please contact us and we'll do our best to accommodate your request.

Care instructions vary by product and material. Each item includes specific care guidelines on its product page. For general guidance, most home decor items should be dusted regularly and kept away from direct sunlight and excessive moisture.

Yes! We specialize in corporate gifting for businesses of all sizes. Whether you need employee appreciation gifts, client thank-you presents, or event giveaways, we can help create a customized gifting solution that reflects your brand values.

We consider bulk orders to be 10+ items. For orders of this size, we offer special pricing, customized packaging options, and dedicated support. Contact us with your requirements for a custom proposal.

Yes! For corporate gifting campaigns, we can ship to multiple recipients. Please note that each shipping address requires a separate order to ensure proper tracking. Contact our team to discuss the most efficient approach for your needs.

Corporate bulk orders (10+ items) are non-returnable due to the custom nature of these purchases. We recommend ordering samples before placing large orders to ensure satisfaction.

Yes! We offer a trade program for interior designers, decorators, and design professionals. Trade members receive exclusive discounts, access to our full catalog, and dedicated support. Contact us with your credentials to apply for a trade account.

Yes! We partner with content creators, bloggers, and influencers who share our values of quality and sustainability. Our affiliate program offers competitive commission rates and marketing support. Email us at curatedhomegifts@loomlan.com to learn more about partnership opportunities.

Yes! Orders of 10+ items qualify for bulk pricing. We offer tiered discounts based on order size and can provide custom quotes for large corporate gifting needs. Contact us with your project details for a personalized proposal.

We're always interested in partnering with like-minded retailers who share our commitment to quality and sustainability. Please contact us with information about your store, location, and customer base to discuss wholesale opportunities.

Each product page includes detailed dimensions (height, width, depth). Before purchasing, measure your intended space and consider the scale of surrounding furniture. As a general rule, wall art should take up 2/3 to 3/4 of the wall space above a piece of furniture. For specific recommendations, feel free to contact us with your room dimensions and photos.

Our collection features a variety of high-quality, sustainable materials including:

• Natural wood (walnut, oak, maple, reclaimed)
• Hand-blown and molded glass
• Ceramic and porcelain
• Natural stone (marble, granite, slate)
• Organic cotton and linen textiles
• Recycled and eco-friendly metals

Specific material information is listed on each product page.

Care instructions vary by material:

• Wood: Dust with soft cloth; use wood-specific cleaners sparingly
• Glass: Clean with glass cleaner or damp cloth; avoid abrasive materials
• Ceramic/Porcelain: Wipe with damp cloth; hand wash decorative pieces
• Stone: Use pH-neutral cleaner; seal periodically; avoid acidic cleaners
• Textiles: Follow care label; most are spot-clean or dry-clean only
• Canvas Art: Dust gently; avoid direct sunlight and moisture

Detailed care instructions are included with each product.

We photograph our products in natural lighting to show colors as accurately as possible. However, colors may appear slightly different depending on your screen settings and lighting conditions. Natural materials like wood and stone will also have unique variations and grain patterns. These natural variations are part of what makes handcrafted items special and are not considered defects.

Most of our canvas art comes ready to hang with hanging hardware included. Gallery-wrapped canvases have finished edges and don't require framing. Specific hanging information and hardware details are noted on each product page. If you have questions about installation, we're happy to help.

Many of our artisan partners offer customization options for size, color, or finish. Custom orders typically require 4-6 weeks and are non-returnable. Contact us with your specific requirements and we'll let you know what's possible and provide a quote.

Weight capacity depends on your wall type and hanging method. Product pages list item weight. For drywall, use appropriate anchors rated for 2-3x the item's weight. For plaster or concrete, use wall-appropriate hardware. We're happy to provide hanging recommendations—just ask!